Chapter
02
Below is the breakdown of the equity share of Zain across its markets:
In 2023, the company provided voice and data digital products and services to 51 million customers. Prepaid and postpaid customer numbers can be found in the ‘Customer Base’ section of this report. Additionally, through its UAE headquartered integrated digital solutions entity, ZainTECH, the company provides the full stack of ICT enterprise (B2B) services for Governments and Enterprises of all sizes across the region. Also, the newly formed UAE based Zain Omantel International (ZOI) is revolutionizing the international telecommunications wholesale landscape as the premier wholesale powerhouse serving regional operators, international carriers, and global hyperscalers.
Zain is a member of the GSM Association and continues to engage proactively in various regulatory affairs, sustainability, climate change, circularity, children’s rights, and industry trend streams.
The company continued to scale implementation of blocking mechanisms of child sexual abuse material across six out of its seven mobile operators.
For the third consecutive year, Zain implemented its Women in Tech (WIT) program that fosters the development of undergraduate women in Science, Technology, Engineering and Mathematics (STEM), having reached an accumulative of 912 women since 2022.
Zain continued to scale its supplier self-assessment questionnaires to 441 suppliers, reaching a total of 23% of its active suppliers in 2023.
To better serve its customers from the disability segment, the company provided bundles for this demographic in Bahrain, Jordan, Kuwait, Saudi Arabia, and South Sudan
Zain achieved a score of 8.4/10 in the Children’s Rights and Business 2023 Global benchmark, reaching a leader position against a sector average of 5.8/10 and regional average of 3.4/10.
Zain established the Zain Diversity, Equity, & Inclusion University in collaboration with IE University with the aim of extending learning opportunities to 2,000 Zain employees to participate in an inclusive online Digital Transformation program, also offering the possibility of attaining a master’s degree.
In alignment to the company’s ambition to become Net-Zero by 2050, Zain deployed 338 hybrid solutions across its footprint to reduce its emissions.