Zain maintains a proactive, consistent, and transparent communication process with its various stakeholders. This section discloses how the company engages with its relevant stakeholder groups, their priorities, and addresses their concerns.

Zain engages with its various stakeholders, including Customers, Shareholders and Investors, Employees, General Public and Community Institutions, Business Partners and Government and Regulators, through its various communication channels such as: social media, meetings, website, press releases and Zain app.