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Appendix

Appendix: SASB Telecommunications Industry Metrics

Table 1: SASB Disclosure, Activity Metrics

SASB Code	Activity Metric	Zain’s Response
TC-TL-000.A	Wireless Subscribers	4,661
TC-TL-000.C	Broadband Subscribers	44,263
TC-TL-000.D	Network Traffic	The average daily traffic is 18 petabytes

Table 1:
Sustainability Accounting Metrics

Topic	SASB Code	SASB Standard/Metric	Section	Comments	External Assurance
Environmental Footprint of Operations	TC-TL-130a.1	Total energy consumed Percentage grid electricity Percentage renewable energy		5,750,746 69% 1.437%	Yes
Data Privacy	TC-TL-220a.1	Description of policies and practices relating to behavioral advertising and customer privacy	Enterprise Risk Management		Yes
	TC-TL-220a.2	Number of customers whose information is used for secondary purposes	Enterprise Risk Management		Yes
	TC-TL-220a.3	Total amount of monetary losses as a result of legal proceedings associated with customer privacy		This information is considered confidential, as such Zain does not disclose this indicator.	Yes
	TC-TL-220a.4	Number of law enforcement requests for customer information Number of customers whose information was requested Percentage resulting in disclosure		This information is considered confidential, as such Zain does not disclose this indicator.	Yes
Data Security	TC-TL-230a.1	Number of data breaches Percentage involving personally identifiable information (PII) Number of customers affected	Our Products and Customers		Yes
Data Security	TC-TL-230a.2	Description of approach to identifying and addressing data security risks, including use of third-party cybersecurity standards	Enterprise Risk Management		Yes
Product End-of-Life Management	TC-TL-440a.1	Materials recovered through take back programs, percentage of recovered materials that were, (2) reused, (3) recycled and (4) landfilled		Zain does not yet report on this metric.	Yes
Managing Systemic Risks from Technology Disruptions	TC-TL-550a.1	System average interruption frequency and Customer average interruption duration		Zain does not yet report on this metric.	Yes
Managing Systemic Risks from Technology Disruptions	TC-TL-550a.2	Discussion of systems to provide unimpeded service during service interruptions	Enterprise Risk Management		Yes
Competitive Behavior & Open Internet	TC-TL-520a.1	Total amount of monetary losses as a result of legal proceedings associated with anti-competitive behavior regulations		This information is considered confidential, as such Zain does not disclose this indicator.	Yes
	TC-TL-520a.2	Average actual sustained download speed of Owned and commercially associated content Non-associated		Zain does not yet report on this metric	Yes
	TC-TL-520a.3	Description of risks and opportunities associated with net neutrality, paid peering, zero rating, and related practices		Zain does not yet report on this metric	Yes

Appendix:
GRI Standards