01 About the Report

02 Introduction
03 Zain’s Response to COVID-19
04 Our 2021 Highlights
05 Awards
06 Message from the Board of Directors
07 Message from the Vice Chairman and Group CEO
08 Message from the Chief Sustainability Officer
09 Company Overview
10 Our Strategy
11 Corporate Governance
12 Enterprise Risk Management
13 Addressing Key Challenges to Human Rights
14 Materiality Assessment
15 Our Operating Context
16 Stakeholder Engagement
17 Our Economic Impacts
18 Our Products and Customers 
19 Our Networks
20 Our People
21 Our Sustainability Agenda
22 Our Climate Action
23 Looking Forward
Appendix
Independent Accountant’s Assurance Report
Contact List

ZAIN 2022 All Rights Reserved

Zain Sustainability Report 2021

A Resilient Journey Across a Challenging Year Sustainability Report

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