ZAIN 2022 All Rights Reserved
04
Our 2021 Highlights
Our Economic Impacts:
- Zain South Sudan partnered with Trinity Technologies Limited (TTL) and launched m-Gurush, a mobile money platform. As at end of 2021, the platform counted 617,000 registered customers.
- This year, the company developed a human rights policy statement in which 100% of newly registered suppliers are signatories to the policy statement.
- Zain continued to establish a unified approach to financial technology services by launching mobile money platforms in Iraq, Jordan, Saudi Arabia and South Sudan.
Our People:
- Zain launched BE WELL a Group-wide initiative, under its diversity and inclusion program, which aims to foster the mental well-being of employees across operations.
- The company continues to prioritize required skills to achieve its strategic objectives whilst also addressing the challenges of the workforce in its markets of operation. Zain continued to leverage accessible digital platforms to provide the highest quality of training to its employees, which reached 10 hours of training per employee this year.
- Under Zain’s WE ABLE initiative, the company aims to create an inclusive workplace environment with the objective of increasing the number of people with disabilities hired. WE ABLE activities include ensuring restroom accessibility, elevator voice announcements and braille, ramps, and accessible parking spots across Zain’s headquarter buildings.
Our Sustainability Agenda:
- Zain launched a media campaign entitled ‘Internet Monsters’ raising awareness on online safety for children and the risks children might face whilst online. The campaign successfully reached 66.3 million impressions across Zain’s footprint.
- To foster the development of girls and women in Science, Technology, Engineering and Math (STEM), Zain Group launched the Women in Tech program across its operating markets where 32 female STEM students were matched with seasoned experts from Zain’s operations to be mentored. The mentorship sessions spanned a course of four months with the first phase including monthly meetings and the second included bi-weekly sessions.
- Zain continued to provide access to free wi-fi connectivity to 10 refugee centers across Jordan. This year, Zain was able to attract 4,012 unique new users, bringing the total to 728,000.
- 6 networks sites underwent expansion in remote and rural areas in Iraq to provide access to connectivity for 14,798 people in rural communities in 2021.
Our Products & Customers:
- Zain Jordan continues to offer the Basma Line+, targeting the deaf and mute community; providing people with disabilities (PWDs) discounted bundles packages that address their needs.
- This year, Zain Kuwait launched two different discounted packages for PWD in collaboration with the Communication and Information Technology Regulatory Authority (CITRA) and the Public Authority of the Disabled in Kuwait.
In Sudan, Zain continued to provide youth with discounted data bundles reaching 6.2 million youth subscribing to the service. - Zain launched a Child Online Safety Booklet in collaboration with UNICEF that promotes safe esports and games to schools and universities. The booklet aims to educate students, parents, and academic administrators on the risks children and youth may face while connected online or gaming and provide tips and tools on how to address them.
Our Climate Action:
- Zain continued to disclose its climate management to CDP, earning an A- score in 2021. This ranking is higher than the regional average for Asia of B-, and higher than the Media, Telecommunications & Data Center Services sector average of B. Additionally, Zain took a cohesive step in expanding its Scope 3 emissions inventory to report more accurately.
- This year, Zain started to measure its water consumption across its operations and began implementing water reduction initiatives in its headquarters.
- Based on Zain’s corporate sustainability strategy, the company aims to eliminate its plastic consumption in addition to managing and reducing the waste in its warehouses by 50% by 2025. As such, the company is working towards standardizing warehouse inventory management across its operations in addition to upcycling packages.
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- Zain Bahrain established the “Enablement Line” which acts as a helpline for People with Disabilities.
- This year, Zain Bahrain continued to provide youth ranging in age between 16-24 years with a specialized package that provides a monthly rate of 50 GB of data. 800 active users are subscribed to this package.
- Zain Bahrain hosted an e-waste recycling competition that extended to four middle schools in Bahrain. The aim of the contest was to raise awareness and instill a practice of recycling old electronic devices amongst the youth in the Kingdom. 10.5 tons of e-waste was collected.
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- In Iraq, Zain Cash reached over 92,000 active customers in 2021. The mobile money entity offers the ability to conduct payments through a mobile wallet, supporting payment for goods, money transfer and salary disbursements. Currently, there are 8,100 Zain Cash agents operating in Iraq.
- 6 networks sites underwent expansion in remote and rural areas in Iraq to provide access to connectivity for 14,798 people in rural communities in 2021.
- To address the needs of people with disabilities, Zain Iraq launched priority cards for customers with registered disabilities, to bypass waiting lines at Zain’s branches and kiosks, providing faster service.
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- Through Zain Jordan’s partnership with UNICEF, the B12 educational platform was launched to support virtual learning. Currently, 5,000 students are benefiting from the service.
- Zain Jordan’s Innovation Campus (ZINC) launched “Zain Al Mubadara 5”, a program that supports startups’ recovery during COVID-19. In total, 144 ideas and 32 startups were supported through financial and capacity building initiatives.
- Through Jordan’s Al Aman Fund for the Future of Orphans, Zain provided 96 scholarships for the year 2020-2021.
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- Zain Kuwait continued to assist the Ministry of Health through the Shlonik application, which is used to ensure residents adhere to quarantine regulations and safety precautions. Since its launch, 1.77 million people have registered on the app.
- This year, Zain Kuwait launched two different discounted packages for PWDs in collaboration with the Communication and Information Technology Regulatory Authority (CITRA) and the Public Authority of the Disabled in Kuwait.
- Zain is currently working with the Canadian Center for Children Protection to integrate Project Arachnid, software to reduce the availability of Child Sexual Abuse Material (CSAM) globally. The company successfully integrated Project Arachnid in Kuwait.
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- Zain Saudi Arabia (KSA) launched a campaign targeting e-waste. The campaign explained the process of dismantling old electronic devices, such as smart phones and assurance for deleting all data before undergoing a recycling process to reuse its components and hardware.
- In 2021, Zain Saudi Arabia provided sign language trainings for frontline customer service staff to ensure the service is inclusive of members of the deaf and mute communities.
- Established direct customer billing relationships with digital brands such as with Amazon Prime (includes Amazon Prime Video), Sony (Play Station Store), Likee, and Uber.
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Customers (m)
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- In Sudan, Zain continued to provide youth with discounted data bundles reaching 6.2 million youth subscribing to the service.
- Zain Sudan collaborated with Hawatif outsourcing company to train fresh graduates to be employed at call centers. Since 2020, 870 agents have been hired through this program, showcasing the company’s willingness to provide growth opportunities for youth.
- In October 2021, Zain supported the launch of the Learning Passport in Sudan with UNICEF and the Ministry of Education providing zero-rated access to the platform across Zain’s network. To date, the platform has approximately 2,112 active users.
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- Zain South Sudan continues the installation of hybrid solutions, which resulted in a reduction of the fuel consumption on sites. This year, 25 DG-battery hybrid solutions and 25 outdoor solutions were installed.
- Zain South Sudan partnered with Trinity Technologies Limited (TTL) and launched m-Gurush, a mobile money platform. As at end of 2021, the platform counted 617,000 registered customers.
