CORPORATESUSTAINABILITY

Zain recognizes the urgency in addressing the climate crisis. We understand that in order to achieve sustainable growth, the company must protect the planet and preserve its resources. Over the years, Zain has taken major strides to address its environmental footprint by setting concise targets to reduce emissions, minimize waste, spread awareness and identify the risks and opportunities of climate change.

In 2017, Zain set its emission targets for 2022 that are aligned to the International Energy Agency. The company continues to track emission reduction targets on an annual basis. However, the introduction of 5G networks, and rising demand for data and high-speed connectivity leads to network expansion that poses new challenges for the company. In response, Zain continues to mitigate this challenge by installing hybrid and solar solutions, smaller size generators and emphasizes the importance of site sharing. Zain continues to collect data through calculated assumptions based on site topologies. The company uses this method of data collection to standardize the data collection process across its operations due to the lack of the dedicated power metering on some of the sites in specific operations.

By engaging with our stakeholders, embracing the context of our communities, assessing the negative impacts of broadband connectivity, and bearing in mind the Sustainable Development Goals (SDGs), Zain identified its most salient human rights issues as:

• a) Labor rights, treatment and safety
• b) Public safety
• c) Customers right to privacy
• d) Child online safety

The below list provides further details on how the company ensures that it upholds the highest standards based on each identified human right...

Zain continued to further dedicate time and resources to ensure the sustainability of its supply chain. The company relies heavily on its suppliers to guarantee that it provides high-quality products and services to all its users. As such, Zain prioritizes the integrity of its supply chain by ensuring that it is aligned to the highest social and environmental standards. The company adheres to a specific process when onboarding new suppliers and monitoring its existing ones. Such social and environmental criteria include topics such as: Climate Change, Waste Management, Health and Safety, Energy Consumption, Labor Rights, Human Rights, Child Labor, Discrimination, Security, Stakeholder Engagement, Accountability and Grievance. The company initiated this process in 2017 and a total of 25 suppliers have completed the self-assessment questionnaire that includes the above-mentioned topics.

The company initiated this process in 2017 and a total of 25 suppliers have completed the self-assessment questionnaire that includes the above-mentioned topics...

When it comes to inclusivity, Zain ensures that it includes everyone across its core and non-core services. From a business perspective, the company ensures that the products and services it provides are accessible to all. The company has thus created specific packages for different marginalized groups to ensure that their needs are being adequately addressed. The below are some examples of the packages offered to the youth, low income and deaf communities.

To help around 30,000 deaf people in Jordan, Zain Jordan launched Basma Line+, a special mobile package that targets individuals from the deaf community. Basma Line+ was launched in 2019 to help alleviate some of the daily struggles...

By engaging with our stakeholders, embracing the context of our communities, assessing the negative impacts of broadband connectivity, and bearing in mind the Sustainable Development Goals (SDGs), Zain identified its most salient human rights issues as:

• a) Labor rights, treatment and safety
• b) Public safety
• c) Customers right to privacy
• d) Child online safety

The below list provides further details on how the company ensures that it upholds the highest standards based on each identified human right...

Zain recognizes the urgency in addressing the climate crisis. We understand that in order to achieve sustainable growth, the company must protect the planet and preserve its resources. Over the years, Zain has taken major strides to address its environmental footprint by setting concise targets to reduce emissions, minimize waste, spread awareness and identify the risks and opportunities of climate change.

In 2017, Zain set its emission targets for 2022 that are aligned to the International Energy Agency. The company continues to track emission reduction targets on an annual basis. However, the introduction of 5G networks, and rising demand for data and high-speed connectivity leads to network expansion that poses new challenges for the company. In response, Zain continues to mitigate this challenge by installing hybrid and solar solutions, smaller size generators and emphasizes the importance of site sharing. Zain continues to collect data through calculated assumptions based on site topologies. The company uses this method of data collection to standardize the data collection process across its operations due to the lack of the dedicated power metering on some of the sites in specific operations.

Zain continued to further dedicate time and resources to ensure the sustainability of its supply chain. The company relies heavily on its suppliers to guarantee that it provides high-quality products and services to all its users. As such, Zain prioritizes the integrity of its supply chain by ensuring that it is aligned to the highest social and environmental standards. The company adheres to a specific process when onboarding new suppliers and monitoring its existing ones. Such social and environmental criteria include topics such as: Climate Change, Waste Management, Health and Safety, Energy Consumption, Labor Rights, Human Rights, Child Labor, Discrimination, Security, Stakeholder Engagement, Accountability and Grievance. The company initiated this process in 2017 and a total of 25 suppliers have completed the self-assessment questionnaire that includes the above-mentioned topics.

The company initiated this process in 2017 and a total of 25 suppliers have completed the self-assessment questionnaire that includes the above-mentioned topics...