{"id":1889,"date":"2022-03-14T09:45:23","date_gmt":"2022-03-14T09:45:23","guid":{"rendered":"http:\/\/3.126.175.19\/11-corporate-governance\/"},"modified":"2022-03-24T09:08:38","modified_gmt":"2022-03-24T09:08:38","slug":"14-materiality-assessment","status":"publish","type":"page","link":"https:\/\/zain.com\/SR2021\/14-materiality-assessment\/","title":{"rendered":"14 Materiality Assessment"},"content":{"rendered":"\t\t
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Materiality Assessment<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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At Zain, we conduct an annual materiality assessment to identify and prioritize sustainability-related topics that are critical for both the company as well as its operating communities. Through the materiality assessment, the company engages with internal and external stakeholders to understand their concerns and address their needs. We consider our long-term business success the result of successfully addressing our various stakeholders\u2019 needs and concerns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Determining Materiality to Zain:<\/h3>

Zain considers materiality as the principle that determines which topics are relevant and necessary to act upon and report. The company bases its annual Sustainability Report on the results of the materiality assessment exercise to further understand the consequential issues for the company and its stakeholders.
Zain established several methodologies to assess the significance of its impacts. The determination process of material issues was undertaken by identifying general sustainability topics in accordance with Zain\u2019s social, economic, and environmental impacts; its operating context; and industry trends. This process also took into consideration internal and external factors such as Zain\u2019s mission, vision, \u20184sight\u2019 strategy, concerns expressed directly by stakeholders, social expectations, supply chain, and climate change risks and opportunities. The results, which prioritize sustainability topics on an internal and external basis, are based on the survey results shared across stakeholder groups.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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A shortlist of 18 topics based on previous reports and upcoming trends was created, which included: <\/p>

  • The macro-business environment<\/li>
  • Benchmarking against other prominent players in the industry and the region <\/li>
  • Inputs gathered from operational review meetings, business plan meetings, and from leadership and executive management<\/li>
  • Sustainability interests raised by stakeholders
    Socio-economic and political factors, including the implications of COVID-19<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    Stakeholder Inclusiveness:<\/h3>

    Zain defines stakeholders using the definition provided by GRI: <\/p>

    \u201cStakeholders are entities or individuals that can reasonably be expected to be significantly affected by the organization\u2019s activities, products and services, and whose actions can reasonably be expected to affect the ability of the organization to successfully implement its strategies and achieve its objectives.\u201d
    The stakeholders considered in this process range from those that directly invest in the organization such as employees, shareholders, investors, and suppliers, to those who are impacted by the company\u2019s operations, including local communities and civil society.<\/p>

    Based on this definition, Zain identifies its main stakeholders for the purposes of this report as:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Internal<\/h4>
    • Employees<\/li>
    • Executive Management<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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      External<\/h4>
      • Regulators<\/li>
      • Shareholders<\/li>
      • Suppliers<\/li>
      • Business Partners<\/li>
      • Financial Institutions<\/li>
      • General Public<\/li>
      • Customers<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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        As a standard business practice, Zain frequently carries out stakeholder engagement activities throughout the year that enable the organization to address the needs and expectations of its stakeholders. Related engagement activities include the following: <\/p>

        1. Corporate Sustainability (CS) Social Media Outreach: CS social media outreach campaigns engage Zain\u2019s internal and external stakeholders to adopt a sustainability mindset. Zain encourages its audiences to provide feedback on the highlighted issues through social media engagement tools such as polls, surveys and questions highlighted in the posts\u2019 caption. Through such an approach, the company assesses its stakeholders\u2019 behavioral evolution by conducting pre- and post- surveys to further develop its messaging and understand its stakeholders\u2019 priorities and concerns.<\/li>
        2. Internal Forums: These activities are designed to engage both the Group and the operating companies to measure priorities, share best practices and discuss issues related to their specific business area. Due to health and safety precautions, all forums were conducted virtually this year. <\/li>
        3. Stakeholder engagement process through various corporate functions: Several Zain functions devote significant resources to maintaining frequent dialogue and transparency with stakeholders through investor and shareholder meetings, frequent communication with regulatory bodies, meetings with partners, customer polling and other engagement activities related to each relevant function.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          After conducting the Materiality Assessment exercise across our markets, Zain witnessed drastic changes in results as compared to the prior year. Employee Health & Safety remains of highest importance for Zain\u2019s stakeholders. In addition, Data Privacy & Security, and Customer Service have risen in priority, which could be due to the rise in digitization experienced across Zain markets. Through this assessment, we noticed a drop in priority of Modern Slavery and Waste Management, which could be explained by the stabilization of societies post-COVID-19.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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          Materiality Assesstment - Survey Results<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n \n
          Material Topics<\/div><\/div><\/div><\/th>
          Ranking Order 2021<\/div><\/div><\/div><\/th>
          Ranking in 2020<\/div><\/div><\/div><\/th><\/tr><\/thead>\n
          Employee Health and Safety<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-8236942 lastudio-table__body-cell\">
          1<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-048639d lastudio-table__body-cell\">
          1<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-69553cc lastudio-table__body-cell\"><\/tr>
          Data Privacy and Security<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-073541e lastudio-table__body-cell\">
          2<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-75d8fab lastudio-table__body-cell\">
          5<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-192e598 lastudio-table__body-cell\"><\/tr>
          Customer Service<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-879a4c4 lastudio-table__body-cell\">
          3<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-4cb83af lastudio-table__body-cell\">
          15<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-edc0c99 lastudio-table__body-cell\"><\/tr>
          Business Ethics and Governance<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-fa1f3d0 lastudio-table__body-cell\">
          4<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-fba5ee6 lastudio-table__body-cell\">
          4<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-664bd4f lastudio-table__body-cell\"><\/tr>
          Economic Performance\n<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-c630d73 lastudio-table__body-cell\">
          5<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-3889fbf lastudio-table__body-cell\">
          12<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-450ac63 lastudio-table__body-cell\"><\/tr>
          Digital Transformation\n<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-2a7aa55 lastudio-table__body-cell\">
          6<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-5178aef lastudio-table__body-cell\">
          (Grouped under Access to Healthcare\n(7th rank) and Access to Education and Skills Development (11th rank))<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-e0357e7 lastudio-table__body-cell\"><\/tr>
          Digital Inclusion<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-707c9b9 lastudio-table__body-cell\">
          7<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-4a5f818 lastudio-table__body-cell\">
          10<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-9e665b4 lastudio-table__body-cell\"><\/tr>
          Diversity and Inclusion<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-70754f7 lastudio-table__body-cell\">
          8<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ab47e70 lastudio-table__body-cell\">
          (Changed from People with Disabilities (6th rank))<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-fdd34ee lastudio-table__body-cell\"><\/tr>
          Freedom of Expression\n<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-e5e6af3 lastudio-table__body-cell\">
          9<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-7d89724 lastudio-table__body-cell\">
          8<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-f569302 lastudio-table__body-cell\"><\/tr>
          Child Online Protection<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-6afea9b lastudio-table__body-cell\">
          10<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-50184db lastudio-table__body-cell\">
          13<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ca02c4a lastudio-table__body-cell\"><\/tr>
          Entrepreneurs and SME Development<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-3a23119 lastudio-table__body-cell\">
          11<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-4e20290 lastudio-table__body-cell\">
          20<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-c5a321b lastudio-table__body-cell\"><\/tr>
          Tax Transparency<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-55cb3c0 lastudio-table__body-cell\">
          12<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-064e626 lastudio-table__body-cell\">
          18<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-b063274 lastudio-table__body-cell\"><\/tr>
          Socio-economic Compliance<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-72e4f29 lastudio-table__body-cell\">
          13<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-50ee6c4 lastudio-table__body-cell\">
          14<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-3605de4 lastudio-table__body-cell\"><\/tr>
          Responsible Supply Chain<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-79235dd lastudio-table__body-cell\">
          14<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-6f50fe4 lastudio-table__body-cell\">
          16<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ee5a6c9 lastudio-table__body-cell\"><\/tr>
          E-Waste and Waste Management<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-a1da358 lastudio-table__body-cell\">
          15<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-d19c64d lastudio-table__body-cell\">
          2<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ef69837 lastudio-table__body-cell\"><\/tr>
          Climate Change<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-c329713 lastudio-table__body-cell\">
          16<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-514000f lastudio-table__body-cell\">
          19<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-f1c33cf lastudio-table__body-cell\"><\/tr>
          5G and Public Perceptions on Health<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ab6d3f7 lastudio-table__body-cell\">
          17<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ca97a78 lastudio-table__body-cell\">
          17<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-e670023 lastudio-table__body-cell\"><\/tr>
          Modern Slavery<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-3a5d2fa lastudio-table__body-cell\">
          18<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-26a6a38 lastudio-table__body-cell\">
          (Grouped under Modern Slavery (3rd rank) and \nHuman Rights and Human Trafficking (9th rank))<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-bd083ac lastudio-table__body-cell\"><\/tr><\/tbody>\n <\/table>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          The company responded to the identified priorities in the following ways:<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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          1. Data Privacy & Security<\/h4>
          1. Establishing technical and procedural controls to implement the principles outlined in Zain\u2019s Data Privacy Policy. The company is currently working on updating its Privacy Policy in alignment with new data privacy-related regulations and recognizes the EU General Data Protection Regulation (GDPR) legislation and other region-specific laws.<\/li>
          2. Continuing to develop awareness content to all Group employees as part of the PAUSE.THINK.ACT cybersecurity awareness program. The company included new topics based on current cybersecurity trends. Additionally, Zain provided tips to employees to remain vigilant and protect themselves and the company from compromise.<\/li>
          3. As cyberattacks continue to evolve, Zain maintained its subscription to notifications and alerts from the GSMA\u2019s Telecommunications Information Sharing Analysis Center\u2019s (T-ISAC) Malware Information Sharing Platform. This allows the company to receive threat intelligence via the platform and take the necessary remedial steps to protect Zain from compromise.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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            2. Employee Health and Safety<\/h4>
            1. In response to COVID-19, Zain formed a Crisis Response Committee in 2020 led by executive management to ensure that all country operations implemented appropriate measures to rapidly respond to the evolving situation. As the company began to operate at full capacity, Zain continued to follow the guidelines set by the Crisis Response Committee, in addition to following the respective country\u2019s COVID-19 rules and regulations.<\/li>
            2. Zain implemented several measures to provide guidance with respect to travel, working remotely, and health & safety awareness through various communication channels that include SMS, social media, and internal announcements.<\/li>
            3. All Zain\u2019s premises are periodically sterilized and maintenance crews are provided with specific sterilization and cleaning material to ensure proper sterilization and safety.<\/li>
            4. Hosted vaccination drives for employees in Kuwait, Iraq, Jordan, Saudi Arabia and Sudan.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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              3. Customer Service<\/h4>
              1. Customer satisfaction surveys are conducted routinely to assess various aspects of customer experience with the goal of improving the customer journey experience.<\/li>
              2. Tracking customer satisfaction through Net Promoter Score (NPS) remains one of Zain\u2019s primary methods of identifying pain points and setting actionable and impactful plans to resolve them.<\/li>
              3. Zain monitors its network performance and online transactions continually to detect any issues, which if identified, are escalated to relevant teams.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                \n\t\t\t\t\t\t\t\t\t

                Stakeholder Engagement on Material Sustainability-related topics<\/h3>

                The table below defines each sustainability-related priority for Zain and identifies the methods of engagement for each material issue in response to concerns of stakeholders. The company manages its sustainability-related topics based on the stakeholder engagement process and adapts to the issues and concerns raised. The topics are in line with Zain\u2019s corporate sustainability strategy, the socio-economic and political context, upcoming environmental, social and governance (ESG) trends and the United Nations\u2019 Sustainable Development Goals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                \n\t\t\t\t
                \n\t\t\t\t\t\t\t
                \n\t\t\t
                <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\n
                \n \n
                Sustainability-related Topics<\/div><\/div><\/div><\/th>
                Main Stakeholders Impacted<\/div><\/div><\/div><\/th>
                Zain\u2019s Response<\/div><\/div><\/div><\/th><\/tr><\/thead>\n
                Employee Health and Safety<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-8236942 lastudio-table__body-cell\">
                Shareholders and Investors\n
                \nEmployees\n
                \nBusiness Partners<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-048639d lastudio-table__body-cell\">
                Maintaining an Employee Health and Safety Policy for all employees and temporary workers. The company ensures that it continuously engages, communicates and informs its employees on all health and safety precautions. All channels are utilized to communicate updates or concerns to all stakeholder groups.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-69553cc lastudio-table__body-cell\"><\/tr>
                Data Privacy and Security<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-073541e lastudio-table__body-cell\">
                Customers\n
                \nShareholders and Investors\n
                \nEmployees \n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-75d8fab lastudio-table__body-cell\">
                Currently updating our Data Privacy Policy to provide guidance to operations on the collection, processing, and usage of personally identifiable information in compliance with the applicable laws and regulations. Continuous training and informational announcements are provided to all employees under Zain\u2019s PAUSE.THINK.ACT cybersecurity awareness program. Continuous enhancements on Zain\u2019s cybersecurity capabilities are undertaken by updating policies and procedures, security tools, training and awareness, and periodic security assessment.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-192e598 lastudio-table__body-cell\"><\/tr>
                Customer Service<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-879a4c4 lastudio-table__body-cell\">
                Customers<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-4cb83af lastudio-table__body-cell\">
                Maintaining a variety of activities on a proactive basis to ensure that our interactions with customers are positive and productive. Multiple engagement tools are used to track customer interaction and identify potential areas of improvement.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-edc0c99 lastudio-table__body-cell\"><\/tr>
                Business Ethics and Governance<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-fa1f3d0 lastudio-table__body-cell\">
                Shareholders and Investors\n
                \nEmployees\n
                \nBusiness Partners\n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-fba5ee6 lastudio-table__body-cell\">
                Publishing a Whistle-Blowing Policy to report and mitigate any unethical actions internally in adherence to best practices.\n
                \nTo protect all stakeholders\u2019 rights by maintaining transparency, the company\u2019s Code of Conduct is publicly available.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-664bd4f lastudio-table__body-cell\"><\/tr>
                Economic Performance\n<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-c630d73 lastudio-table__body-cell\">
                Customer\n
                \nShareholders and Investors\n
                \nEmployees\n
                \nBusiness Partners<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-3889fbf lastudio-table__body-cell\">
                Providing a transparent understanding of the strategy and business through frequent engagement by hosting forums and meetings, issuing periodic financial reports, disclosing the company\u2019s financial performance, and engaging in earnings conference calls.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-450ac63 lastudio-table__body-cell\"><\/tr>
                Digital Transformation\n<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-2a7aa55 lastudio-table__body-cell\">
                Customers\n
                \nShareholders and Investors\n
                \nGeneral Public and Community \n
                \nInstitutions\n
                \nBusiness Partners<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-5178aef lastudio-table__body-cell\">
                Enhancing customer experience and service through digitalization by continuously developing the company\u2019s digital channels such as the Zain app, Zbot, and website.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-e0357e7 lastudio-table__body-cell\"><\/tr>
                Digital Inclusion<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-707c9b9 lastudio-table__body-cell\">
                Customers\n
                \nGeneral Public and Community \n
                \nInstitutions\n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-4a5f818 lastudio-table__body-cell\">
                Ensuring our sales channels are disability inclusive.
                \nAligning to the Principles for Digital Inclusion for Persons with Disabilities and offering workshops that raise awareness on disability inclusion and customizing packages for specific marginalized segments.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-9e665b4 lastudio-table__body-cell\"><\/tr>
                Diversity and Inclusion<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-70754f7 lastudio-table__body-cell\">
                Customers\n
                \nEmployees\n
                \nGeneral Public and Community \n
                \nInstitutions\n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ab47e70 lastudio-table__body-cell\">
                Conducting workshops and webinars that tackle gender diversity issues. Equipping employees with opportunities to submit startup ideas to Zain\u2019s internal innovation platform, enhance the skills of employees under the youth segment through different programs. Partnering with organizations for people with disabilities to establish an inclusive culture at Zain. Providing Zain employees with tools and resources for mindfulness and mental health. To learn more about how the company is addressing diversity and inclusion in the workplace, visit \u2018Our People\u2019<\/a> section.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-fdd34ee lastudio-table__body-cell\"><\/tr>
                Freedom of Expression\n<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-e5e6af3 lastudio-table__body-cell\">
                Shareholders and Investors\n
                \nEmployees\n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-7d89724 lastudio-table__body-cell\">
                Ensuring that processing of personal data is in place with the objective to respect the fundamental rights and freedoms of individuals including the right to the protection of personal data communicated through Zain\u2019s Human Rights Policy Statement<\/a>.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-f569302 lastudio-table__body-cell\"><\/tr>
                Child Online Protection<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-6afea9b lastudio-table__body-cell\">
                Customers\n
                \nEmployees\n
                \nGeneral Public and Community \n
                \nInstitutions\n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-50184db lastudio-table__body-cell\">
                Position child online protection as a strategic focus area under Zain\u2019s Corporate Sustainability strategy. To learn more about how the company is playing a key role in addressing online risks for children, visit \u2018Our Sustainability Agenda\u2019<\/a>.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ca02c4a lastudio-table__body-cell\"><\/tr>
                Entrepreneurs and SME Development<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-3a23119 lastudio-table__body-cell\">
                Customers\n
                \nShareholders and Investors\n
                \nGeneral Public and Community \n
                \nInstitutions<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-4e20290 lastudio-table__body-cell\">
                Continuous engagement with the startup community through Zain Ventures, B2B, and community institutions to address their requirements, while fostering the entrepreneurship ecosystem.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-c5a321b lastudio-table__body-cell\"><\/tr>
                Tax Transparency<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-55cb3c0 lastudio-table__body-cell\">
                Shareholders and Investors\n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-064e626 lastudio-table__body-cell\">
                Submitting corporate income tax returns, Zakat and National Labor Support Tax (NLST), while engaging with tax authorities to ensure they are up-to-date with the most recent tax laws.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-b063274 lastudio-table__body-cell\"><\/tr>
                Socio-economic Compliance<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-72e4f29 lastudio-table__body-cell\">
                Shareholders and Investors\n
                \nEmployees\n
                \nBusiness Partners\n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-50ee6c4 lastudio-table__body-cell\">
                Publishing a Whistle-Blowing Policy<\/a> to report and mitigate any unethical actions internally in adherence to best practices. \n
                \nAssessing regulatory trends on ESG indicators to ensure alignment and disclosure.\n
                \nAttend industry-wide forums and webinars on ESG to further align to international best practices.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-3605de4 lastudio-table__body-cell\"><\/tr>
                Responsible Supply Chain<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-79235dd lastudio-table__body-cell\">
                Shareholders and Investors\n
                \nBusiness Partners: Suppliers, contractors and distributors<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-6f50fe4 lastudio-table__body-cell\">
                Maintaining open channels of communication and clearly articulating contract terms and agreements. \nCommunicating Zain\u2019s Supplier Code of Conduct and the Human Rights Policy Statements.\n
                \nProviding Supplier Assessment Questionnaires when onboarding new suppliers and recommunicating to existing ones.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ee5a6c9 lastudio-table__body-cell\"><\/tr>
                E-Waste and Waste Management<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-a1da358 lastudio-table__body-cell\">
                General Public and Community \n
                \nInstitutions\n
                \nBusiness Partners\n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-d19c64d lastudio-table__body-cell\">
                Setting targets to minimize waste across Zain\u2019s operation, including warehouses in alignment with best practices.\n
                \nSpreading awareness on the implications of waste on the environment and providing tips to mitigate this issue.\n
                \nLaunched trade-in program for E-Waste and gradually substituting plastic bags with reusable ones for customers.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ef69837 lastudio-table__body-cell\"><\/tr>
                Climate Change<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-c329713 lastudio-table__body-cell\">
                Customers\n
                \nShareholders and Investors\n
                \nEmployees\n
                \nGeneral Public and Community \n
                \nInstitutions\n
                \nBusiness Partners\n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-514000f lastudio-table__body-cell\">
                Committed to addressing its environmental footprint by setting stringent targets to reduce emissions, minimize waste, spread awareness, and identify the risks and opportunities of climate change. To learn more about Zain\u2019s commitment to tackling climate change, visit \u2018Our Climate Action\u2019<\/a> section.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-f1c33cf lastudio-table__body-cell\"><\/tr>
                5G and Public Perceptions on Health<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ab6d3f7 lastudio-table__body-cell\">
                Customers\n
                \nGeneral Public and Community \n
                \nInstitutions\n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-ca97a78 lastudio-table__body-cell\">
                Precaution and safety guidelines are included in Zain\u2019s Environmental and Social Management Plan (ESMP) that was shared with all employees, and with Zain suppliers.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-e670023 lastudio-table__body-cell\"><\/tr>
                Modern Slavery<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-3a5d2fa lastudio-table__body-cell\">
                Shareholders and Investors\n
                \nEmployees\n
                \nGeneral Public and Community \n
                \nInstitutions\n
                \nGovernment and Regulators<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-26a6a38 lastudio-table__body-cell\">
                Committed to the principles of the Universal Declaration for Human Rights, the Core Conventions for the International Labor Organization, and the United Nations\u2019 Guiding Principles on Business and Human Rights Reporting. \n
                \nCommitted to investigating any concerns and if we discover any adverse human rights impacts, we will act appropriately without delay.<\/div><\/div><\/div><\/class=\"lastudio-table__cell elementor-repeater-item-bd083ac lastudio-table__body-cell\"><\/tr><\/tbody>\n <\/table>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                <\/div>\"\"
                13 Addressing Key Challenges to Human Rights<\/h5>
                Next<\/div><\/div>13 Addressing Key Challenges to Human Rights<\/span><\/a><\/figcaption><\/figure>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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                <\/div>\"\"
                15 Our Operating Context<\/h5>
                next<\/div><\/div>15 Our Operating Context<\/span><\/a><\/figcaption><\/figure>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                14 Materiality Assessment At Zain, we conduct an annual materiality assessment to identify and prioritize sustainability-related topics that are critical for both the company as well as its operating communities. Through the materiality assessment, the company engages […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-1889","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zain.com\/SR2021\/wp-json\/wp\/v2\/pages\/1889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zain.com\/SR2021\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zain.com\/SR2021\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zain.com\/SR2021\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zain.com\/SR2021\/wp-json\/wp\/v2\/comments?post=1889"}],"version-history":[{"count":0,"href":"https:\/\/zain.com\/SR2021\/wp-json\/wp\/v2\/pages\/1889\/revisions"}],"wp:attachment":[{"href":"https:\/\/zain.com\/SR2021\/wp-json\/wp\/v2\/media?parent=1889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}