TECHNOLOGY

Zain has achieved its goal to be the first operator in the region to launch a commercial 5G network. Given the company’s commitment to providing a state-of-the-art network offering advanced mobile services and better customer experience, during 2019 Zain rolled out thousands of 5G sites across Saudi Arabia and Kuwait. Bahrain began rolling out 5G sites in December 2019. Zain is keen to benefit from the advantages driven by 5G, including massive machine-to-machine communication...

In 2019, Zain focused intensively on launching 5G Core (Non-Standalone), which is the first step towards a Next Generation Core. The company started to deploy new solutions that will cater to 5G services in the coming years. Multi-Access Edge Computing is an example of such deployments, where the traffic can now be moved to the edge of the network, closer to the consumer, rather than ...

Zain is keen to benefit from the potential of automated and Software-Defined Transport Network (SDN) technology. In 2019, the company continued working on deploying WAN-SDN. Particular attention was also given to the integration of WAN-SDN with Network Functions Virtualization (NFV) and orchestration layers as this is a crucial component in achieving “Zero-Touch” infrastructure ...

Process automation is one of the key initiatives that will further improve Zain’s operations and customer satisfaction. It has become a strategic objective for Zain to develop the technologies and tools required to offer greater efficiency, better performance, enhanced consistency, reduced risk, optimized cost, increased productivity, elevated customer experience, and improved governance ...

Leveraging the achievements of 2018, 2019 has seen the gaining of momentum in the onboarding of more Zain operations onto the Zain Group API Layer, with Zain Iraq and Zain Sudan being the latest to be added to the initiative joining Kuwait, Saudi Arabia, Bahrain and Jordan. Success has also been achieved in terms of the onboarding of several merchants offering a vast array of ...

Site sharing

In 2019, almost 15% of new base station sites deployed by Zain were delivered on shared infrastructure. This approach to site deployment has the benefit of reducing the visual and physical impact of the site on the environment by limiting the number of base stations while also improving the quality of the service to Zain customers. Site sharing also acts as a way of reducing the energy...